FAQs

Beginning in October, Standard Distributing Company customer accounts will be systematically moved to Indian Nation Wholesale using a structured, three-phased approach. With this pre-planned phased approach, we aim to minimize the impact on your daily business operations. Over the coming weeks, your account manager will meet with you and inform you of your phase position.

Yes and no. Unless otherwise notified, your salesperson will remain the same. However, due to routing changes, your delivery driver may change.

At Indian Nation Wholesale (INW), we understand your time is money, so we’ve made ordering easy! For customers who order, you can place your first order via our proprietary INW Order Pro platform. You only need a digital device like a cell phone or tablet and web access. All self-ordering customers will receive a new scanner and training before placing their first order. For customers who order through customer service, your first order will be placed by calling our customer service team at 1-800-442-2880. Lastly, for customers who order via their salesperson, you will place your first order with your salesperson.

To access INW Order Pro, CLICK HERE and enter your current Web Console credentials.

To access INW Web Console, CLICK HERE and enter your current Web Console credentials.

If you have any issues accessing INW Order Pro or Web Console, please reach out to your salesperson or our customer service team at 1-800-442-2880.

Yes, all product item numbers will change. To make ordering easy, our INW Order Pro and Web Console self-order platforms include “smart searching” capabilities and pictures. With the errorless scanning capabilities of our Eyoyo scanners, you can scan the barcode of the product(s) you want to order, input the desired quantity, and place your order. It’s that simple! INW order guides are also available upon request. Don’t hesitate to contact your salesperson or customer service at 1-800-442-2880 to request an order guide.

Customers may be shifted to a new delivery date due to routing changes. If your date has been moved, you will be notified by your salesperson or a customer service representative before you place your first order.

Upon arriving at your store, our INW driver will bring your complete order. With our driver, you should count and verify the counts on the bundles and the cigarette cartons. If you are satisfied that all bundles and cigarette cartons are accounted for, you must sign the invoice and pay the driver for the invoice(s) if you have a pay driver account

Any order discrepancy must be reported within 48 hours to our INW Returns Department. To report a discrepancy, email returns@inwsupply.com. Please include your customer number, invoice number, item number, and quantity, as well as if the invoice is short, long, damaged, or if you need it picked up.

Our Marketing team delivers a digital promotion book chock-full of exciting manufacturer deals via a dedicated email blast at the start of each month. If you have any questions about deals in the promotion book, don’t hesitate to contact your salesperson or our customer service team at 1-800-442-2880.

Yes, your purchases of participating products will still count towards the VIP Voyager Program. The VIP Voyager program runs from July 29^th, 2024, through January 24^th, 2025. Winners will travel to Cancun, Mexico, on May 14^th, 2025, and will depart on May 18^th, 2025. If you have any questions about the program, click here for more details: https://online.fliphtml5.com/ztdl/ejnn/